When craft knowhow was first converted into recorded data, the value and the authority went to the managers who held the record, not to the workmen whose knowhow it was.

Evidence 3 passages

• groundsUntitled source

  Collectively, they ensured that shop wisdom and knowhow remained on the shop floor, prevented micromanagement and ultimately limited the benefit of new technologies.

• groundsUntitled source

  from workman to manager, from shop floor to front office.

• groundsUntitled source

  replace expensive, high-skilled machinists with lower skilled cheaper workers

Where the agents stand

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